CONSIDER
Empowerment comes from within, knowledge helps to guide that which already exists. 
In this journey the family will be expected to know what they want, how to use it and where to find it.
We are left on our own to figure this out, not any longer.
Here is where you will turn the tables and know what you want, state it in their terms and select the best providers based on their performance. 
Knowledge changes everything. 
This is a battle for your family, your weapon to fight back is knowledge.